Return & Refund Policy

Last Updated: September 2, 2026

We want you to feel confident shopping with YUKO Smart. If your purchase isn't right for you, eligible products may be returned within 30 days, subject to the conditions below.

Return Window

30-Day Returns

Return requests must be submitted within 30 days of the purchase date.

New & Unused

Shipping on Us

YUKO Smart covers authorized return shipping for new and unused products.

Opened & Tested

Customer-Paid Shipping

Reasonable testing is accepted, but return shipping is the customer's responsibility.

01

30-Day Return Period

You may request a return within 30 days of the purchase date for products purchased directly from the YUKO Smart online store.

Products should be returned in reasonable condition with their original packaging and included accessories whenever possible.

We reserve the right to refuse a return if the product shows damage, excessive wear, misuse, or other signs of use beyond reasonable testing, or if essential contents are missing.

02

Return Shipping Costs

Return shipping costs depend on the condition of the product and the reason for the return:

New & Unused

YUKO Smart covers the authorized return shipping cost.

Opened & Reasonably Tested

The product may still be eligible for return, but the customer is responsible for the return shipping cost.

Confirmed Quality or Defect Issue

YUKO Smart covers authorized return shipping when a product is confirmed to have a quality or manufacturing defect.

03

How to Request a Return

Please contact our customer support team before sending a product back. Unauthorized returns may not be accepted.

1
Submit Your Request Contact our customer support team to request a return.
2
Provide Your Order Details Include your order number and a brief description of the reason for your return. Photos may be requested when necessary.
3
Receive Return Instructions If your request is approved, we will provide the appropriate return instructions and shipping information.
4
Send the Product Back Please package the product securely and include the relevant accessories and original packaging when applicable.

04

Refunds

Once your returned product is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

If a return is rejected because the product does not meet the return conditions, we will contact you with the applicable next steps.

05

Purchases From Other Retailers

If you purchased a YUKO Smart product through Amazon, another marketplace, or an authorized retailer, please contact the original retailer or marketplace directly for return and refund requests.

Their return terms and procedures may differ from the policies described on this page.

06

One-Year Limited Warranty

YUKO Smart products purchased from YUKO Smart or an authorized seller are covered by a one-year limited warranty beginning on the original purchase date.

The warranty covers confirmed defects in materials or workmanship under normal household use.

Depending on the issue and applicable circumstances, YUKO Smart may provide troubleshooting assistance, repair, replacement parts, a replacement product, or a refund when appropriate.

Warranty coverage is generally limited to the original country or market of purchase.

07

What the Warranty Does Not Cover

The limited warranty does not generally cover:

  • Normal wear and tear or cosmetic damage that does not affect functionality.
  • Damage caused by misuse, abuse, accidents, drops, or improper handling.
  • Liquid exposure, improper storage, or environmental conditions outside normal household use.
  • Failure to follow the product instructions or recommended operating procedures.
  • Unauthorized modifications, disassembly, repairs, or replacement parts.
  • Lost or stolen products.
  • Products purchased from unauthorized sellers.
  • Claims made after the applicable warranty period has expired.

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